Terms and Conditions

Last Updated: [01/01/2025]

Welcome to Walymel Travel’s website. These terms and conditions govern your use of our website and the booking of our services. By accessing our website or booking a service, you agree to the terms outlined below.

1. General Information

1.1. Walymel Travel specializes in organizing excursions and trips in Tunisia.
1.2. The agency’s headquarters are located at  Midoun, Djerba, Tunisia.
1.3. Our website is accessible at: https://www.walymeltravel.com.

2. Services Offered

2.1. We provide excursions, transfers, organized tours, and custom travel experiences.
2.2. All offers displayed on the website are subject to availability.
2.3. Descriptions, itineraries, and prices are subject to change without prior notice.

3. Bookings and Payments

3.1. Booking:
Bookings must be made online through our website or by directly contacting our agency.

3.2. Payment:
Currently, payments for bookings are made exclusively via bank transfer.

  • A deposit or full payment is required to confirm the booking.
  • Once your reservation is made, our banking details will be sent to you via email.

3.3. Confirmation:
After receiving the payment, you will receive a confirmation email with your booking details.

4. Modifications and Cancellations

4.1. By the Client:

  • Any changes or cancellations must be communicated via email at least 48 hours prior to the excursion date.
  • Cancellation fees may apply depending on the specific conditions of each service.

4.2. By the Agency:

  • Walymel Travel reserves the right to cancel or modify a booking in case of force majeure, unfavorable weather conditions, or unforeseen circumstances.
  • In such cases, you will be informed as soon as possible and offered an alternative or a refund.

5. Responsibilities

5.1. Walymel Travel is committed to providing high-quality services and adhering to agreed itineraries.
5.2. The agency cannot be held responsible for:

  • Delays caused by external factors (traffic, weather, etc.).
  • Damage, loss, or theft of personal belongings.

5.3. It is the client’s responsibility to:

  • Provide accurate information when booking.
  • Adhere to the schedules and guidelines provided by our guides.

6. Intellectual Property

6.1. All content on the website (texts, images, videos, etc.) is the exclusive property of Walymel Travel.
6.2. Any reproduction, modification, or unauthorized use is strictly prohibited.

7. Privacy Policy

7.1. Personal information collected during bookings is used solely for service delivery purposes.
7.2. We are committed to never sharing your data with third parties without your consent.

8. Disputes and Applicable Law

8.1. These terms and conditions are governed by the laws of the Republic of Tunisia.
8.2. In case of disputes, the parties agree to seek an amicable resolution before initiating legal proceedings.

9. Contact Us

For any questions about our terms and conditions or services, please contact us:

Important Note:

By using this website and booking our services, you agree to comply with these terms and conditions. We thank you for your trust and hope you enjoy an unforgettable experience with Walymel Travel.

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