FAQ – Answers to all your questions about Walymel Travel
Do you have a question about our services or excursions? Check out this FAQ to get clear and detailed answers to your questions.
About Walymel Travel
Walymel Travel is a travel agency based in Djerba, Tunisia, specializing in organizing unique and authentic excursions. We are dedicated to providing our clients with memorable experiences that combine cultural discovery, breathtaking landscapes, and top-notch service. Our mission is to showcase the beauty of Tunisia through tailor-made trips that meet the needs and expectations of every traveler.
At Walymel Travel, we offer a wide range of excursions designed to suit all preferences:
- Premium Trips: Exclusive journeys with high-end services.
- Family Trips: Safe and enjoyable itineraries for all ages.
- Thematic Trips: Adventures focused on history, nature, or local traditions.
- Group Trips: Perfect for friends, colleagues, or large groups seeking shared adventures.
- Personalized Trips: Create your own itinerary based on your desires and needs.
- Promotions and Special Offers: Take advantage of discounted trips during specific times of the year.
Our trips take you to exceptional destinations such as Ksar Ghilane, Matmata, Tamerza, and Tataouine, offering a full immersion into Tunisia’s rich culture and stunning landscapes.
- Local Expertise: Our team, based in Djerba, has an in-depth knowledge of Tunisia’s hidden gems.
- Flexibility and Customization: Every trip can be tailored to your preferences.
- Professionalism: We are committed to ensuring our clients’ satisfaction every step of the way.
- Transparent Payment: We use a secure system based exclusively on bank transfers, ensuring reliable and safe transactions.
- Support Before, During, and After Your Trip: Our team is always available to answer your questions and provide assistance whenever needed.
Choosing Walymel Travel means opting for a stress-free adventure where every detail is carefully planned to turn your vacation into an unforgettable memory.
Reservations & Payments
Booking a trip with Walymel Travel is simple and straightforward:
- Browse our selection of trips on our website or contact us directly for personalized assistance.
- Choose the trip that best suits your interests and confirm availability for your desired date.
- Provide the necessary details, including the number of participants and any special requests.
- You will receive an email with the trip details and instructions for payment to secure your booking.
Walymel Travel exclusively accepts bank transfers as the method of payment. This ensures a secure and reliable transaction process for both parties. We do not accept cash, credit cards, or online payment platforms at this time.
The use of bank transfers guarantees:
- Security: A traceable and secure way to process your payment.
- Transparency: Both the client and Walymel Travel receive official confirmation of the transaction.
- Reliability: Bank transfers prevent payment-related misunderstandings or errors.
This approach allows us to maintain high standards of professionalism and trust with our clients.
To confirm your reservation, payment must be completed within 48 hours of receiving the trip details. This ensures that your spot is secured, especially during peak travel periods. For last-minute bookings, please contact us directly to discuss immediate payment options.
Once you’ve completed the bank transfer, follow these steps:
- Take a screenshot or photo of the payment confirmation receipt from your bank.
- Send the proof of payment via email to reservations@walymeltravel.com or WhatsApp to +216 27 171 043.
- Our team will verify the transaction and send you a confirmation email with your booking details and voucher.
Your reservation is officially confirmed once you receive this email. If you have any issues or need assistance, our support team is here to help you every step of the way.
Modifications & Cancellations
Yes, at Walymel Travel, we understand that plans can change. Here’s what you need to know:
- Modifications:
- You can request changes to your booking, such as the date, number of participants, or trip details, by contacting us at least 72 hours before the trip date.
- Modifications are subject to availability, and additional charges may apply if there are price differences between the original and new bookings.
- Cancellations:
- You can cancel your reservation by notifying us via email or phone at least 7 days before the scheduled trip. Late cancellations may result in partial or full charges as per our refund policy.
Our refund policy is designed to ensure fairness and transparency:
- Full Refund:
- A full refund will be issued for cancellations made at least 7 days prior to the trip date.
- Partial Refund:
- Cancellations made between 3 to 6 days prior to the trip will be eligible for a 50% refund of the total amount.
- No Refund:
- Cancellations made within 48 hours of the trip date or no-shows will not be refunded.
- Bank Transfer Fees:
- Please note that any refund will exclude bank transfer fees, which will be deducted from the reimbursed amount.
- Send an email to reservations@walymeltravel.com with the subject line “Refund Request – [Booking ID]”.
- Include the following details:
- Your name and contact information.
- Trip details (date, destination, and booking reference).
- Proof of payment.
- Once we receive your request, our team will review it and process the refund within 7 business days.
At Walymel Travel, we strive to provide flexibility while ensuring the quality of service for all our travelers. For further assistance, don’t hesitate to contact our support team.
Excursion Details
Our excursions are thoughtfully curated to provide you with a seamless and enjoyable experience. Each trip includes:
- Transportation: Comfortable and air-conditioned vehicles for all transfers.
- Meals: Delicious local or international meals, as specified in the trip description.
- Guides: Knowledgeable and professional tour guides fluent in multiple languages.
- Activities: Entry fees to attractions and activities mentioned in the itinerary.
- Support: Assistance throughout the trip to ensure your safety and satisfaction.
(Note: Additional services such as souvenirs or optional activities not listed in the itinerary may incur extra charges.)
Absolutely! Our excursions are designed to accommodate travelers of all ages, including families with young children.
- Family-Friendly Activities: We offer trips that feature light, enjoyable activities suitable for children.
- Safety First: All our tours prioritize the safety and comfort of families, with kid-friendly environments and attentive guides.
- Special Needs: If your group includes infants or requires specific arrangements, let us know during booking, and we’ll ensure everything is prepared for your convenience.
Yes, we offer personalized options to cater to your unique preferences and interests.
- Tailor-Made Trips: You can request modifications to our standard itineraries or design a completely custom experience.
- Flexibility: Adjust the trip duration, destinations, activities, or meal options to suit your needs.
- How to Request Customization: Contact us directly with your requirements, and our team will work with you to create the perfect trip. Additional charges may apply based on the level of customization.
At Walymel Travel, we believe every journey should be as unique as the traveler. Let us know your preferences, and we’ll handle the rest!
Promotions and Special Offers
Yes, Walymel Travel regularly offers exciting discounts and special promotions! These include:
- Seasonal Discounts: Reduced rates during off-peak travel seasons.
- Group Discounts: Special pricing for large groups.
- Limited-Time Offers: Exclusive deals on selected trips, announced periodically on our website and social media.
Stay connected with us to take advantage of these offers and save on your next adventure!
- Check Our Website: Visit the Promotions section on our site to view current offers.
- Follow Us on Social Media: We post updates on deals and promotions on our Facebook, Instagram, and other platforms.
Feel free to reach out to us if you have any questions about ongoing offers or eligibility requirements.
Contact & Support
We are here to assist you! You can reach us through:
- Phone: Call us at +216 27 171 043.
- Email: Write to us at reservations@walymeltravel.com.
- Contact Form: Use the form available on the Contact Us page of our website.
- Social Media: Message us directly via our Facebook or Instagram pages.
Our team is available to answer your questions and provide support during our working hours.
If you haven’t received a confirmation email within 24-48 hours after completing your bank transfer:
- Check Your Spam/Junk Folder: Sometimes, confirmation emails may end up there.
- Verify Payment Details: Ensure the transfer was completed to the correct account and includes the necessary reference details.
- Contact Us: Provide proof of payment (e.g., bank receipt) and your booking details so we can resolve the issue promptly.
Our team will prioritize your request and ensure your booking is confirmed without delay.